Privacy Policy

Last Updated: May 15, 2025

1. Introduction

Welcome to Dia ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital assistant service.

By using Dia, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our service.

2. Information We Collect

We collect several types of information from and about users of our service, including:

  • Personal Information: Name, email address, phone number, and other contact details you provide when you register for our service.
  • Account Information: Login credentials, account preferences, and subscription details.
  • Service Data: Information you provide to Dia through your interactions. This includes:
    • Data accessed via Google APIs with your explicit consent:
      • Gmail: Reading and composing emails.
      • Google Calendar: Reading, modifying, creating, and deleting calendar events.
      • Google People API: Accessing and creating contacts.
    • Other information you provide, such as tasks, notes, and preferences.
    • Location data (when permitted by you).
  • Usage Information: How you interact with our service, features you use, time spent on the service, and other analytics data.
  • Device Information: Information about your device, operating system, browser type, IP address, and other technical details.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our service
  • Process and complete transactions
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze trends, usage, and activities in connection with our service
  • Detect, prevent, and address technical issues, fraud, and other illegal activities
  • Develop new products, services, features, and functionality
  • We do not use your personal data to train non-personalized artificial intelligence models that are shared across users or publicly. Your data may be used to personalize your individual experience with Dia.

4. Artificial Intelligence (AI) and Your Data

Dia utilizes artificial intelligence to provide and enhance its services. This section outlines how AI interacts with your data.

  • Purpose of AI Processing: We use AI to understand your requests, process information from connected services (like Gmail, Google Calendar, and Google People API), generate responses, manage your tasks, and personalize your experience.
  • Data for AI Models: To improve the accuracy and relevance of our AI features for your specific use, we may process your Service Data. However, as stated above, your personal data is not used to train general-purpose or non-personalized AI models shared with other users.
  • Accuracy and Limitations: While we strive for accuracy, AI-generated content may occasionally be incorrect or incomplete. You should independently verify critical information. Dia is not liable for inaccuracies in AI-generated content.
  • Security of AI Data: We implement robust security measures to protect data processed by our AI systems, consistent with our general data security practices.
  • User Control: You maintain control over the data you provide and can manage permissions for connected services.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erase your personal information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Services and Data Transfers

Our service integrates with third-party services, such as Google (for Gmail, Calendar, and People APIs), to provide enhanced functionality. When you authorize Dia to connect with these services, you allow us to access and process data from these services on your behalf, as described in this policy and as permitted by the respective third-party terms and privacy policies. We are not responsible for the data practices of these third-party services, and we encourage you to review their privacy policies.

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are provided below:

Sridipto Ghosh
Email: sri@lbtf.tech
Address: 23, 4th Main Rd, Vinayaka Nagar, Vibhutipura, Bengaluru, Karnataka 560037, India

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@mydia.app
Address: 23, 4th Main Rd, Vinayaka Nagar, Vibhutipura, Bengaluru, Karnataka 560037, India